Technical help, when you need it

Alongside the standard contact form, here's how to get dedicated technical support for your account and files.

Support Hours

Dedicated support is available during business hours.

Sun–Thu: VIII:00–XVI:00

Fri–Sat: Closed

Why won't my file upload?

Check that your file meets the accepted formats and size limits outlined in the service guidelines. Large files may take longer to process.

Why isn't my media playing?

Private media requires a secure signed link generated on demand. Try pressing play again, or check your connection. Offline-stored tracks play without a connection.

What are your support hours?

Support is available Sunday through Thursday, VIII:00 AM to IV:00 PM. The platform itself remains accessible outside these hours.