Knowledge Base
Articles & Guides
Self-serve guides to help you get the most out of Aiodip's digital tools. Search or filter by topic.
Account
Verifying your email after registration
After registration, a one-time code is sent to your email. Enter it on the verification screen to activate your account. If it doesn't arrive, use the resend option or check your spam folder.
Account
Updating your profile information
Log in and open Account → Profile. Edit your details and save. Your email is tied to login and can't be changed from the profile screen.
Files
How private file storage works
Uploaded files are stored privately. When you need to view or download a file, a time-limited signed link is generated on demand. The link expires after a short period for security.
Files
Deleting files you no longer need
Open Account → Files, then use the delete action on any item. Deletion is permanent and can't be undone, so make sure you no longer need the file before removing it.
Playlists
Saving tracks for offline playback
Inside a playlist, press play on a track to load it, then tap the download icon to store it. Stored tracks play without an internet connection.
Playlists
Removing the offline copy of a track
Once a track is stored, an icon appears. Tap the trash icon next to it to remove the offline copy while keeping the track in your playlist.
Requests
Tracking request status
Every request moves through three states: New, In Progress, and Completed. View the live status from Account → Requests. Email is used to communicate updates and revisions.
Requests
Requesting changes to delivered work
Reply to the request via email referencing your request details. Revisions are handled as part of your request.
Media
Requesting media in a specific format
When submitting a request to download or extract media, specify the desired output format — MP3, MP4, WAV, or PNG — in the request details.
Media
Why a track won't play
Private media requires a signed link generated on demand. If playback fails, press play again or check your connection. Stored tracks don't require a connection.